Privacy Policy

When you use the free Email Health Check: the domain you enter, and your email address if you ask us to email you the report. The check itself only reads your domain's public DNS settings. We keep results for up to 24 hours so a repeat check is fast, and we don't store them after that.

When you buy: your name, email address, billing address and the domain you signed up. Payments are handled by Stripe. We never see or store your card number.

Your account and support messages: the email address you sign in with, when you last signed in, and any messages you send us from your account.

Daily reports about your domain: once you add the SenderFix setting to your domain, mail services such as Gmail, Outlook and Yahoo send us daily summary reports (called DMARC aggregate reports). They list the servers that sent email using your domain, how many messages each sent, and whether those messages passed authentication checks. They do not contain the content of any email or who it was sent to.

Test emails you send us: to check a test email we read the whole message, the same way a mail service would. We store only the message's header information (such as the sender address, subject line, sending servers and authentication results) and our findings. We do not store the body of the message. Please don't put anything sensitive in a test email.

Conversations with our help assistant: the messages you send to the assistant on your results page, its replies, and the results it was looking at when it answered (such as which of your settings were working at the time). We save these so we can help you and check what was said if a question comes up later. If you send a screenshot, it is used to answer you and is not stored. Please don't share passwords or other sensitive information in the chat.

When you contact us: your name, email address, your message, and how you found our website (the page you first landed on, the site that referred you, and any campaign tags in the link).

Website analytics: we use Google Analytics to understand how people use our website. It uses cookies and collects information such as pages visited, approximate location and device type. We also note how you first arrived at the site in your browser's session storage, which is cleared when you close the tab.

When you sign in, we set one cookie that keeps you signed in for up to 30 days. It's needed for your account to work and isn't used for anything else. We also keep short-lived technical information, such as IP addresses, to prevent abuse and keep the service running. This is not stored with your account.

• To run the checks, write your results and fix steps, and send you the emails that are part of the service.
• To take payment and manage your subscription.
• To answer your questions and provide support.
• To prevent abuse and keep the service secure.
• To improve SenderFix. We may publish general statistics (for example, how many small businesses are missing a setting), but never in a way that identifies you, your business or your domain.

We don't sell your information, and we don't use it for advertising. We won't contact your customers or anyone else on your behalf.

We use a small number of service providers to run SenderFix. Each only receives what it needs to do its job:

• Stripe for payments and billing.
• Vercel to host the website and run the service.
• Supabase for our database.
• Cloudflare for DNS and to receive the reports and test emails sent to us.
• Resend to send our emails to you.
• Google Analytics for website analytics.
• Anthropic to run our help assistant. It receives the messages and screenshots you send the assistant, along with your results, so it can answer you.

These providers store information in the United States. We may also share information if the law requires it, to protect our rights or users, or as part of a sale or merger of the business, in which case this policy would continue to apply.

• While you're a customer: we keep your reports, test results and account details so your results page and reports keep working.
• After you cancel: we delete your reports and test results within 90 days. Once you cancel, also remove the SenderFix address from your domain's settings so mail services stop sending us reports. Any reports that still arrive are discarded.
• Billing records are kept by Stripe and by us for as long as tax and accounting rules require.
• Emails you send us and help assistant conversations are kept as business records, including after you cancel.

• See, correct or delete your information: email support@senderfix.com and we'll respond within 30 days. We may need to confirm you own the account first.
• Stop the daily reports: remove the SenderFix address from your domain's settings, or ask us and we'll tell you exactly what to change.
• Analytics: you can block or delete cookies in your browser, or use Google's opt-out browser add-on for Google Analytics.

Information is sent over encrypted connections, and access to our systems is limited to what's needed to run the service. Your results page uses a private link that can't be guessed. Treat it like a password: share it only with people you want to see your results, such as whoever looks after your website. No system is perfectly secure, and if we learn of a breach that affects your information, we'll tell you.

SenderFix is a service for businesses and isn't meant for children under 13. We don't knowingly collect their information.

If we change this policy, we'll update the date at the top. If a change is significant, we'll email customers before it takes effect.

Questions about your privacy? Email support@senderfix.com. StreamlineLogik LLC, Atlanta, GA.